Certain products have a 30-day return policy, which means you have 30 days from the date you received the product to request a return.
In order to return your product, it must be in the same condition as when you received it, unused or unworn, with labels and in its original packaging. You will also need your purchase receipt or receipt.
To initiate a return, you can contact us at info@tebian.fi If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Products sent to us without a return request will not be accepted.
You can always contact us with any return questions info@tebian.fi
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged or if you receive the wrong product so that we can assess the problem and fix it.
Exceptions / Non-Returnable Products
Custom-made products are not eligible for returns.
Gift cards are non-refundable
Please contact us if you have any questions or concerns about your specific product.
Exchanges
Contact info@tebian.fi
Refunds
We will notify you once we have received and inspected your return and whether or not your return has been approved. If approved, you will automatically receive a refund using your original payment method. Please note that it may also take some time for your bank or credit card company to process and post the refund.
